Common Questions about Vacation Rental Homes
When do I have to pay the balance?
A deposit of 50% of the total rental rate is required at the time of booking. The remaining balance (including taxes and cleaning fee) is due 60 days before your arrival.
What is your cancellation policy?
All cancellations must be received in writing, (e-mail is sufficient). Within 48 hours of a reservation, canceling is a 100% refund. Cancellations at least 60 days prior to arrival will receive a 50% refund of the deposit minus processing fee. There are no refunds for cancellations within 60 days of arrival. We are unable to deviate from this policy for any reason, including all weather, travel plans changing, maintenance, housekeeping issues, late arrivals, early departures, sicknesses, event schedules, outages or noise. At the time of a completed booking if the rates have been misquoted due to a computer and/or human error, Lakeshore Rentals may correct or adjust rates. Third-party reservations (such as Airbnb, Vrbo etc.) please check the site as these platforms may be subject to different terms and conditions than Lakeshore Rentals Direct Bookings.
How do I check in and pick up keys?
We send an email with your driving directions and check-in instructions 1 week before your arrival. We will also send a SMS text message to your phone number on file with a complete interactive Guidelink the day before your arrival. Please reach out to us if you don’t receive the emails as they can sometimes be redirected to the junk folder by your email privacy settings.
When is check-in/check-out?
You may arrive anytime after 4pm and you may leave any time before 10am. We can sometimes accommodate an early arrival or late departure depending on availability, just give us a call at least 48 hours before so that we have ample time to rearrange our cleaning schedule.
What ammenities are provided?
We try to provide all the essentials you will need for your entire stay:
- Coffee & coffee filters
- Laundry detergent & dryer sheets
- Full size shampoo, conditioner and body wash
- Dish soap, sponge, dishwasher pods, trash bags, paper towels & toilet paper
Does my property have wifi?
Yes, all of our properties have wifi.
What are the Pool and Hot Tub Hours at Mountain Harbor?
POOL & HOT TUB OPENS – Victoria Day (May 19th or 20th the last Monday preceding May 25 to honour Queen Victoria) – Canadian Thanksgiving (October 14th)
- 9AM – 10PM Everyday
Hot Tub Reopens – Ski Opening day – Ski Closing day
- 9AM- 10PM Everyday
What is the Vacation Rental Damage Protection?
You are required to either purchase Vacation Rental Damage Protection for $70, or provide a $3,000 security deposit. If you purchase the Vacation Rental Damage Protection, then you are covered up to $3,000 of damages. If you have provided a security deposit then any damages will be deducted from the deposit. We will reimburse you the remainder of the deposit, less the $120 processing fee.
When can I book for next year?
We usually take bookings 365 days from today. However, in some cases, we can approve a reservation more in advance, just contact us.
Call us with any other questions!