Common Questions about Vacation Rental Homes

When do I have to pay the balance?

A deposit of 50% of the total rental rate is required at the time of booking. The remaining balance (including taxes and cleaning fee) is due 60 days before your arrival. 

What is your cancellation policy?

All payments are final once processed, but if you purchase CSA Travel Protection insurance, then you will be refunded by CSA for qualifying reasons. 

How do I check in and pick up keys?

We send an email with your check-in instructions 1 month and 1 week before your arrival.

For all Mountain Harbor properties and most of the Whitefish properties, you will come to our office and pick up an envelope with the keys and instructions on how to get to your rental unit.  For other properties the arrangement will be outlined in your driving directions email.   

When is check-in/check-out?

Check in is at 4pm. You may pick up your envelope with keys anytime after 4pm, regardless of how late you arrive. Check out is at 10am. We can sometimes accommodate an early check-in/ late check-out depending on availability, just give us a call!  

What ammenities are provided?

We try to provide all the essentials you will need for your entire stay:

  • Coffee & coffee filters
  • Laundry detergent & dryer sheets
  • Full size shampoo, conditioner and body wash
  • Dish soap, sponge, dishwasher detergent, trash bags, paper towels & toilet paper
Does my property have wifi?

Yes, all of our properties have wifi.                                                        

What is the Vacation Rental Damage Protection?

You are required to either purchase Vacation Rental Damage Protection for $49, or provide a $3,000 security deposit. If you purchase the Vacation Rental Damage Protection, then you are covered up to $3,000 of damages. If you have provided a security deposit then any damages will be deducted from the deposit. We will reimburse you the remainder of the deposit. 

When can I book for next year?

We usually take bookings 240 days from today. However, in some cases, we can book you earlier, just contact us.

Call us with any other questions!