Common Questions about Vacation Rental Homes

What is your COVID-19 Policy?

For the last 18 years the health and safety of our guests and employees has always been a top priority of Lakeshore Rentals. We use rigorous standards for cleaning, health and safety, strictly enforcing the guidelines set out by the Montana Dept of Public Health and Safety. Due to the Covid-19 Global Pandemic we are enhancing these standards, doing so in accordance with additional guidance issued by local public health authorities and the Centers for Disease Control (CDC).

Although travel restrictions, border closures and other temporary limitations enforced by state and local governments may have unknown end dates, Lakeshore Rentals want you to know that we will be ready to welcome you when the restrictions are lifted. Whether you are a family who has been staying with us year after year or you're first time guests of Lakeshore Rentals, we want you to know that we are anxious to share our beloved Whitefish and Glacier National Park with you, just as soon as it is safe to do so.

Until then, stay safe and stay well. We hope to see you soon!

When do I have to pay the balance?

A deposit of 50% of the total rental rate is required at the time of booking. The remaining balance (including taxes and cleaning fee) is due 60 days before your arrival. 

What is your cancellation policy?

All payments are final once processed, but if you purchase CSA Travel Protection insurance, then you will be refunded by CSA for qualifying reasons. 

How do I check in and pick up keys?

We send an email with your check-in instructions 1 month and 1 week before your arrival.

For all Mountain Harbor properties and most of the Whitefish properties, you will come to our office and pick up an envelope with the keys and instructions on how to get to your rental unit.  For other properties the arrangement will be outlined in your driving directions email.   

When is check-in/check-out?

Check in is at 4pm. You may pick up your envelope with keys anytime after 4pm, regardless of how late you arrive. Check out is at 10am. We can sometimes accommodate an early check-in/ late check-out depending on availability, just give us a call!  

What ammenities are provided?

We try to provide all the essentials you will need for your entire stay:

  • Coffee & coffee filters
  • Laundry detergent & dryer sheets
  • Full size shampoo, conditioner and body wash
  • Dish soap, sponge, dishwasher detergent, trash bags, paper towels & toilet paper
Does my property have wifi?

Yes, all of our properties have wifi.                                                        

What is the Vacation Rental Damage Protection?

You are required to either purchase Vacation Rental Damage Protection for $49, or provide a $3,000 security deposit. If you purchase the Vacation Rental Damage Protection, then you are covered up to $3,000 of damages. If you have provided a security deposit then any damages will be deducted from the deposit. We will reimburse you the remainder of the deposit. 

When can I book for next year?

We usually take bookings 240 days from today. However, in some cases, we can book you earlier, just contact us.

Call us with any other questions!